EMOTIONAL INTELLIGENCE
Our Emotional Intelligence Course is accredited by the Local Government Sector Education and Training Authority (LGSETA) and covers unit standards 120305 at NQF level 4 with 5 credits.
OVERVIEW
Emotional intelligence is defined as a set of competencies demonstrating the ability one has to recognize their own behaviors, moods, and impulses, as well as those of others, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role. The emotional-super neural pathway is intricate yet predictable. Understanding is the key to developing and growing Emotional Intelligence (EQ). Emotional intelligence is defined as “The ability to recognize your own emotions, the capacity to recognize another person’s emotions – and the skill of being able to respond appropriately.”
LEARNING OUTCOMES
After successfully completing this course, you will be able to:
Understand the concept of emotional intelligence
Analyze the relationship between emotional intelligence and self-awareness
Analyze the relationship between emotional intelligence and self-management
Analyze the relationship between emotional intelligence and social awareness
Apply techniques for responding to situations in an emotionally intelligent manner
Analyze the impact of emotional intelligence on life and work interactions
THE CHANGING WORLD OF ENGINEERING AND TECHNOLOGY AND EQ
What is Emotional Intelligence (EQ)?
What distinguishes EQ from IQ?
The Principles of EQ
Understanding EQ and its role in negotiation and communication
The 3 brains
The conscious and unconscious minds
EMOTIONS
Human emotional matrix
How were each emotional response
The Emotional Super-Neural Highway
The role of emotions in the engineering world
Understanding Emotional Cycles
Unpacking Core Emotions
Learning and imprinting emotions
The link between Values, Beliefs, and Emotions
Understanding personal emotional triggers
The collective learning and the clutter/magic of past experience
Life Scripts and the part they play in the way we behave today
COMMUNICATION
Communicating skills
Transactional Analysis (TA) – a new way of connecting
Communicating with self
Communicating with others
Listening and hearing skills
Processing and responding
Connecting with emotional integrity
Managing difficult situations and people
Understanding conflict
Dealing with difficult people
Conflict resolution and management
Striving for win-win outcomes
Finding solutions instead of creating more problems
The cost of conflict in the engineering world
SOCIAL AWARENESS
Real connections
Managing your needs and the needs of other people
The principles of cooperation
The importance of social awareness in engineering
THE FIVE REALMS OF EMOTIONAL INTELLIGENCE
The intrapersonal realm
The interpersonal realm
The adaptability realm
The stress management realm
The general mood realm
STRESS MANAGEMENT
Understanding stress
Managing stress effectively
How stress affects emotions
How stress affects decision making
LOGIC AND THOUGHTS
The illogical beliefs and thoughts that derail us
The links between emotions and thoughts
Logic drives engineers?
What we would like to get
How we see ourselves
Self-esteem, self-belief, self-confidence and self-image awareness
Healthy emotional expression
Self-awareness and assertiveness
Communicating with emotional integrity
Assertiveness, the key to moving forward
Avoiding aggressive reactions
Managing aggression in other people
Making encounters matter
Learning to respond appropriately
Developing relationships
Developing relationships
DISCOVERING EMPATHY
Unpacking empathy
Listening empathetically
Connecting and reflecting
EQ AND LEADERSHIP
Leadership – a lesson in emotional intelligence
The leadership role in engineering revisited
Leading by example
Leadership as a model for connecting and succeeding
Making yourself manageable and approachable
Getting powerful results through EQ application
Healing the schism between leader and followers – costing?
Life balance (EQ in action)
Philosophies that seem to work regarding life balance
Engineering is not known for healthy life balance!
Physical health analysis
Finding a plant that will work for you
Personal mastery as a journey
6-month, 1-year, 2-year, and 5-year plan
Working smarter not harder with yourself
Tapping into your creativity at every level