ROOT CAUSE ANALYSIS
Our Root Cause Analysis Course is accredited by ECSA: 2CPD Points
OVERVIEW
Engineers and technicians are often involved in solving maintenance and reliability problems in systems, processes, and equipment, as it is critical in preventing repeats of failures and faults in the future. Management and senior engineering staff are tasked with finding reasons as to why things have gone wrong, and how to ensure that these incidents are not repeated. Root Cause Analysis is a method to identify both the obvious and the underlying causes of a non-conformance or incident, so that specific solutions can be implemented successfully. The proactive method, however, allows for calculated recommendations of Corrective Actions before any incident occurs.
This RCCA workshop for Engineers and Technical Personnel is designed to equip delegates with a comprehensive and complete understanding of the tools and techniques used to successfully complete root cause analyses and implement appropriate corrective actions.
LEARNING OUTCOMES
After successfully completing this course, you will be able to:
Be capable of recommending corrective actions and proactively contributing towards the corrective actions.
Understand that a chain of events is generally required to result in either a non-conformance or an incident.
Be effective and efficient in recording the data, analyzing it, and contributing productively towards RCA.
Appreciate the inter-dependence of various disciplines when conducting a RCA or an incident investigation.
Introduction to Root Cause Analysis
The three causes – direct cause, contributing cause, and root cause
The three corrective actions – specific, preventive, and systemic
Definition of root cause
Philosophy of root cause analysis
Symptom approach vs root cause
ICAM Methodology
The basis for RCA – Production, Failure, Systems, Process, Safety, and Corrective
Basics of Root Cause Analysis
What is the need of root cause analysis
Purpose of corrective-based solutions (RCCA)
Steps for corrective-based RCA approach
When to do root cause analysis
Various techniques of performing root cause analysis
ROOT CAUSE ANALYSIS TOOLS AND TECHNIQUES
Fishbone technique/Ishikawa analysis
FMEA & FMECA – Failure Mode and Effects Analysis & Failure Modes, Effects and Critical Analysis technique
DMAIC Process
The Five-Why technique
Kepner-Tregoe Problem Analysis
Various other techniques such as Pareto chart, Scatter diagram, Control chart, Tree diagram etc.
MPS – MULTIDIMENSIONAL MODEL
MPS Model for RCCA
Basic Elements of RCCA
Limitations of RCCA
Ways to Alleviate the Limitations of RCCA
Risk Assessments
Fishbone Technique and Five-Why with MPS Model (Combo Tool)
Effective Usage of Combo Tool
Factors to be Considered
Questions to be Asked while Investigating the Root Cause
Referencing and Tallying of Processes and Procedures of Quality Management
Root Cause Analysis and Solution Designing, Putting into Action
Beginning to End of RCCA Lifecycle (Steps and Tasks)
Incident Investigation
Process of Analysis
Solution Identification
Implementation Timelines for Actions
Follow-up for Implementation of Proposed Solutions
RCCA Flowchart (Fact-based Analysis)
CASE STUDY (EXERCISE)
Case study exercise to utilize all the learning from the course to perform root cause analysis and corrective actions (RCCA)
Group discussion of identifications for the above case study
Wrap-up with key learning points from the workshop