ASSERTIVENESS
Our ASSERTIVENESS Course is accredited by the Local Government Sector Education and Training Authority (LGSETA) and covers unit standards 120305 at NQF Level 5 with 10 credits.
OVERVIEW
Assertiveness is the capacity to express your thoughts and needs in an open and honest way. Some people may find this challenging due to natural shyness or being easy-going style, but with practice, they will achieve the desired results.
In this training, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization. You will discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback, and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors, and benefit by learning steps for conflict resolution. Overall, enhance your assertiveness skills for immediate on-the-job use!
LEARNING OUTCOMES
After successfully completing this course, you will be able to:
Recognize the three main categories of behavior, their advantages and disadvantages, and how to best respond to them.
Tried a wide range of techniques to help them ease into being more assertive in the workplace and become more assertive overall.
Created an action plan to enable them to build on their new skills going forward.
Gained the essentials of assertiveness.
Practiced assertive behaviors through verbal, vocal, and visual techniques.
Addressed assertiveness issues in both personal and business life.
Learned the nuances of etiquette and how it relates to assertiveness and self-esteem.
What is assertiveness in the workplace?
Understand a clear definition of assertive behaviour.
Define the benefits and barriers to assertive behaviour.
Identify behaviour that is non-assertive.
Understanding what makes people assertive and their benefits
Types of behavior
Benefits, advantages, and disadvantages of each type of behavior
Internal beliefs and their impact
Rights and responsibilities
Expressing your desired outcome
Rotating flip-chart group work, facilitated group review, individual questionnaire, pair exercise, and group discussion
KEY ASSERTIVENESS TECHNIQUES
Identify what prevents you from being assertive.
How to ‘say no’ with confidence and clarity.
Discover how to respect the views and beliefs of others.
Learn the ‘I’ technique of assertive behaviour.
Recognize passive, aggressive, submissive, indirect, and assertive behaviour.
Learn techniques for dealing with difficult people.
Understanding Different Assertive Behaviors
Understand your own behavior type
Gain highly active listening skills and interpersonal skills.
Build positive relationships with introverted or dominant personalities.
Responding to Other Behavioural Styles
Appreciating the impact of the different styles of behavior alone and at others.
Strategies for responding to different behavior styles.
Resolving conflicts in a constructive way.
Facilitator presentation, small group exercise, facilitated group review.
ASSERTIVE COMMUNICATION SKILLS
Learn to confidently use your voice.
Identify the power of body language.
Recognize the importance of listening skills.
Master emotions in difficult situations.
The power of win / win outcomes
Identify the importance of win / win.
Learn how to disagree with people constructively.
Confidently approach difficult and aggressive people.
Emotional Intelligence and Conflict
Identify your own emotional triggers and better recognize those of others.
Describe your “Personal Zone of Control”.
Be prepared to manage conflict
Resolving it where cooperation is present and emotions are under control
Lowering the emotional temperature where necessary and possible.
Decide with confidence to disengage when it is not possible to resolve.