ADVANCED BUSINESS COMMUNICATIONS SKILLS
Our ADVANCED BUSINESS COMMUNICATIONS SKILLS Course is accredited by the Local Government Sector Education and Training Authority (LGSETA) and covers unit standards 8976 at NQF level 4 with 5 credits.
OVERVIEW
Effective business communication skills are among the most essential skills for every professional. In today’s workplace, we use various types of business communication, both verbal and non-verbal, on a daily basis. Therefore, it is crucial to use them with maximum efficiency and to be able to share information clearly while listening and understanding those around us. Whether you are talking to a team member or presenting your ideas to the public, effective business communication techniques are crucial.
This course equips you with useful, practical tools and techniques to fine-tune the way you interact with others. It reveals all the secrets of this area, from the various channels of business communication to different styles and models, as well as advanced techniques for cross-cultural and two-way interaction. The ability to share information effectively empowers you to converse, command, delegate, recognize subtle non-verbal signals, and achieve your professional objectives with emotional intelligence and confidence.
LEARNING OUTCOMES
After successfully completing this course, you will be able to:
Main styles, channels, and models and how to use them professionally
Mastering verbal and non-verbal tools to achieve maximum results
Psychology of interpersonal communication
Basic elements of cross-cultural connections and cultural awareness
Top skills of effective corporate interaction to become the best communicator
INTRODUCING THE WORLD OF MODERN BUSINESS COMMUNICATIONS
Communication process
Factors affecting communication and the Mehrabian rule
Risks of poor communication and the key elements of effective communication
Differences between business communication and interpersonal communication
Internal vs. external business communication
Business communication channels and tools
Exploring communication styles and models
Mastering Verbal and Non-Verbal Communication Aspects
Understanding key elements of efficient speaking in a business environment
Developing listening skills
Crucial elements and components of non-verbal communication
Adjusting your non-verbal communication to the situation and building rapport
Proven tools and techniques to improve verbal and non-verbal communication
TELEPHONE COMMUNICATIONS
Fundamental rules of telephone business communication
Telephone etiquette
Exercises to lead your telephone skills to the next level
WRITTEN BUSINESS CORRESPONDENCE – HOW TO USE WITH MAXIMUM EFFICIENCY
Differences between written and spoken communication and their implications
General standards of using written business correspondence
Business letters
Professional agendas and minutes
Instructions and guidelines
Proposals
Reports
DIGITAL BUSINESS COMMUNICATION
Emails
Social media
Messengers
Video conferences
DEALING WITH BUSINESS COMMUNICATION CHALLENGES EFFECTIVELY
Giving and receiving feedback
Resolving conflict – fundamentals of conflict management
Dealing with difficult people
Business negotiations
Cultural awareness and main rules of following in cross-cultural communication
Culture and communication strategies
Networking
EFFECTIVE BUSINESS MEETINGS
Structure of an effective meeting
Group discussions
Briefings
PRESENTATION SKILLS
Characteristics of effective presentations
Preparing a persuasive business presentation
Choosing words for maximum impact
Handling difficult audiences
COMMUNICATION RULES AND PSYCHOLOGICAL ASPECTS
Knowing common communication barriers/filters and how to avoid them
Communication with confidence
Assertiveness skills and techniques
Persuasion and influence – fundamentals, tools, and techniques